Shipping Info

About our FREE Returns

We now offer free returns for any UK mainland orders provided the items are returned in the original packaging via Royal Mail 2nd class post.

Second Class Postage Option

I have introduced a 2nd class option for mainland UK orders when you check out. It may take a little longer to reach you but can save you some money.

Shipping and Handling

UK Post & Packing Charges (1st class):

Up to £4.99 = £0.95

£5.00 to £9.99 = £1.95

£10.00 to £19.99 = £2.95

£20.00 to £39.99 = £3.95

£40.00 to £49.99 = £4.95

£50.00 and over = £5.95 

UK Post & Packing Charges (2nd class):

Up to £4.99 = £0.85

£5.00 to £9.99 = £1.85

£10.00 to £19.99 = £2.75

£20.00 to £39.99 = £3.45

£40.00 to £49.99 = £4.45

£50.00 and over =  £4.95

Please note:- 

there is now an extra £3.00 shipping charge for some of the heavier Quiltmania books due to increases in Royal Mail postal charges.

European Post & Packing Charges:

Up to £39.99 = 30% of total order value

£40.00 and  over = 25% of total order value

Please contact us for P&P charges if you are based in a country not listed on my website.

Orders Outside Europe

Shipping will be charged at 40% of total order value, except Australia and New Zealand which will be charged at 45% of total order value.

Please note:- 

there is now an extra £3.00 shipping charge for some of the heavier Quiltmania books due to increases in Royal Mail postal charges.

Important information for international orders. - Please specify "International signed for postage" by emailing me for pricing - karen@therunningchicken.co.uk - which provides pacel tracking and you are asked to sign for delivery. We cannot be held responsible for undelivered international items. 

Order Despatch

We aim to process & despatch your order within 2-7 business days of receiving your payment. If your order is urgent please e-mail or call us to let us know and we will do our best to get it out before your deadline. However we always ask that you allow at least 5 business days for us to post your order following receipt of your payment. Orders are sent by First Class Royal Mail or similar postal service, so you should receive your order within 1-2 business days of us posting it. Any orders, over 2kg are sent by Parcel Post and you would receive these orders within 7-10 business days.

 

Back Orders

If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Returns Policy

We now offer free returns on all UK orders. 

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by firstly contacting us by email or telephone and quoting the order details supplied to you. Your refund will be paid within 30 days. Fabric cut to your order can be returned at the manager's discretion only.

Any fabric must be in its original condition, unused, unwashed and in the original packaging. Any goods returned shall be in saleable condition.

Late returns and returns without prior notification will not be accepted. You are responsible for the cost and risk of loss or damage when returning the goods or fabrics, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights in the case where we are at fault - for example, if goods are faulty or mis-described.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Please note: non-stock goods ordered at your request from producers are non-returnable.

 

Lost Parcel or Order - Claim Process

Very few parcels are lost in the post, the majority turn up at your local sorting office, because they have not delivered it to you, (and unfortunately sometimes no card is left to let you know). However if the parcel hasn't arrived, then I must go through the process that Royal Mail advise, this is to check for fraud as they have a significant number of people making false claims each year for missing post that actually arrived. Royal Mail is very clear with us that we must not replace the lost items until they complete their investigation.

The process is as follows:

1. We must wait 15 working days from the date of posting until we can start the claim process, this allows time for the post to arrive should it have been delayed, and enables you time to check with your family and the sorting office to make sure it is not in one of these places.

2. Once we complete the claim form we send it to Royal Mail with proof of postings - so every single piece of mail leaving our workshop has proof of posting. We also send a copy of your invoice, the costs of the items and what we am claiming for.

3. Once Royal Mail have processed the claim they will write to you and ask you to sign a declaration to say that you have not received the parcel that you have paid for, and ask for any details they require.

4.Royal Mail then investigate the claim where necessary to make sure it is not fraudulent, as they are very watchful and they regularly take people to court for false claims.

5. Once we receive the compensation for the lost parcel from Royal Mail then we are able to cut and replace the kit/or fabric order, please note that we only receive from Royal Mail the cost of the item, and because it is sometimes kits that are lost, we do not receive compensation for our time to make the kits. At times if the item is no longer available, e.g. fabric we will make every effort to supply the best substitute possible to remake the kit, this can take time while we wait for fabric/items to arrive, and cutting one kit can take several hours, so please be patient with me as we will be doing our very best to get it sorted out for you as quickly as we can.